Our service delivery

With the right support, we know that our customers can realise their dreams and aspirations. By encouraging individuals to identify and develop their own unique skills and abilities, we can support them to bring about positive change in both their lives and the people around them.

Property offers.

We have expertise in designing and remodelling both our own buildings and those owned by our partner organisations to meet the needs of individuals with different needs. We do this in partnership with architects, property specialists and clinicians.

Our commitment to quality

We are committed to delivering consistently high quality, innovative services that deliver excellent outcomes.We do this in several diverse ways:

Our Quality Management System

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1102 Beverley Rd Brooklyn, New York 11226 U.S.
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2307 Beverley Rd Brooklyn, New York 11226 U.S.
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3002 Beverley Rd Brooklyn, New York 11226 U.S.

We have developed our own internal Quality Management System (QMS) to continually monitor and assess the quality of all our care, support and housing services. It ensures that all operational services are safe, deliver high quality support and are well-led. It also has a particular focus on how effectively we support customers to become more independent and have choice and control over the services they receive.

The system ensures we can quickly identify, address and learn lessons from any concerns, problems or common trends across service delivery. The system also allows us to recognise and highlight excellent practice across services so we can share this learning across the organisation.